FAQ

 

Is Dope Angels legit? 

  • Based on Google reviews, Dope Angels has a consumer rating of almost 5 stars, indicating most customers are satisfied with their purchases. In conclusion, Dope Angels is a legit and excellent online platform for purchasing products. Despite the fact that there are a lot of brands out there with the same name as us that are selling fake materials, we are completely confident that we only sell original goods and provide the best customer support, because customer satisfaction is our top priority.

What makes Dope Angels different?

  • We at Dope Angels value our customers and strive to ensure their complete satisfaction. We will be available to answer your questions and assist you at every step of the process. Dope Angels gives you more convenience, more service, more selection, more quality, and more savings than anyone else. It is our mission to provide you with the highest quality at the lowest price in the safest and simplest way.

Who is Dope Angels?

  • Dope Angels is a #1 streetwear lifestyle website called www.dopeangels.com. It reflects an individual's attitude and way of life. Offering the very best in Hypebeast lifestyle accessories from phone cases, home decor, wall art, keychains, and much more. This is the destination for your favorite street brand.

What makes Dope Angels a fast-growing company?

  • Dope Angels is a fast-growing company because we always put our customers first. We have always valued our customers and believe that our comprehensive policies set us above and beyond the competition. Our company is built around three core principles:

  1. A great product

  2. Great prices

  3. Exceptional customer service

Customer satisfaction is our top priority. A focus on our customers' needs will enable us to have a lasting impact on the industry.

Will my personal details stay safe?

  • Yes, absolutely. Your personal information is kept private and confidential with Dope Angels and is only released with your consent or if legally permitted.

Return & Exchange Policy

We understand you may want to change or refund your order after your purchase. At DOPE ANGELS, we will gladly help you process any changes or refunds to your order within 1 hour of your order placement. Just give us a shout at info@Dopeangels.com ----- Dope Angels will happily accept unused, unwashed, and unaltered merchandise in salable condition with original tags attached for a full refund. Please note that due to sanitary concerns, if the item is used in anyway then refund and exchange will not be available.

 

All sale items cannot be returned. There are some items in which the sale will be final Shipping fees are not refundable. We must authorize all refunds prior to return. Please contact us by email at support@dopeangels.com to make a return authorization request within 7 days of the order's delivery date. Additionally, returns should be shipped with a postal service providing a tracking number and insurance, as we are not responsible for delayed or lost packages. Any returns received that do not comply with the above may be denied at the discretion of Dope Angels. Your return must be received within 7 business days from the date you received your shipment.

 

United States Returns

 

Returns from the U.S. should be shipped via the United States Postal Service (USPS). Returns shipped with other services than USPS will incur brokerage fees, which may be deducted from your return at the discretion of Dope Angels. 

How to Process a Return:

  • Please email the Customer Care team at Dopeangels@yahoo.com to alert us that your return is on its way.

  • Please include your Order Number, Item(s) to Return, and Reason for the Return in your email.

  • We will provide you the return address by email.

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

  • Please hang on to your tracking number in the event you need to track your package.

 

International Returns

  • Once your return is received and inspected, we will promptly issue a refund for the items that you specify. We will send you an email to notify you that we have received your returned item. If approved, your refund will be processed and credited to the same credit card/payment method used to make the original purchase. Please allow 10 business days to ensure that your refund is credited.

  • Please email the Customer Care team at info@Dopeangels.com to raise your refund request. 

  • In the email, please include your Order Number, Item(s) to Return, and Reason for the Return in your email.

  • We will provide you the return address by email.

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

  • Please hang on to your tracking number in the event you need to track your package. 

  • Once your return is received and inspected, we will promptly issue a refund for the items that you specify. We will send you an email to notify you that we have received your returned item. If approved, your refund will be processed and credited to the same credit card/payment method used to make the original purchase. Please allow 10 business days to ensure that your refund is credited.

 

COLLABORATIONS

 

I want to become a brand ambassador for DOPE ANGELS, how do I sign up?

  • To collaborate or become a brand ambassador for DOPE ANGELS, you must meet the below criteria:

  1. You are 18 years old or over

  2. You have over 1K Instagram followers and your account must be public

  3. You are based in either UK, US, CA or Australia

Please email us with your Instagram account (public accounts only) handle and why you should become a Icon Ambassador. Due to the number of applications we have on a daily basis, we may not reply to every application. Thank you for your understanding!

 

PAYMENT

 

When will I receive my refund after I return the items? 

  • We will issue a refund as soon as confirm that the item you return is in re-salable condition. Please note that your local bank may take up to 10 business days to process the refund back into your account. You will receive a notification via email as soon as we issue the refund.

How much will I be charged for shipping?

  • Your items' shipping cost will depend on their size, weight, and destination and will be displayed at checkout. Good news is we offer free shipping for all orders over $50.

What payment methods does Dope Angels accept?

  • Visa

  • MasterCard

  • Google Pay

  • Klarna

  • American Express

  • Discover

  • Diners

  • Shop Pay

  • Venmo

  • PayPal

  • Apple Pay

  • ELO

We take security measures to protect all payments we receive at the point of purchase.

 

DELIVERY


Can I Request Customizations Or Modifications On Products?

  • Unfortunately, we are not able to offer customization at the moment. Neither the design submitted by artists nor the products on which that design is printed can be altered.

How long should I wait for my package to be delivered?

  • All orders will go take up to 3-5 business days to be processed before shipping, and mix orders will take up to 5 business days. The delivery times vary from country to country, please refer to our Shipping & Delivery page for more information. DOPE ANGELS does not have control over the shipping times and this is for general reference only.

 

Order the wrong size or dimension, how can I exchange or refund them? 

  • We accept refunds and exchanges within 7 days of product delivery. DOPE ANGELS does not cover the return shipping cost. For more information, please refer to our Return Policy page.

 

My country is not on your drop-down country list, can I still order from your site? 

  • We are happy to send Products to other countries not listed on our website, please reach out to us at Info@dopeangels.com and our Customer Care Team will be happy to help process your special delivery.


Can I cancel or modify my order?

  • As long as the merchandise hasn't yet reached the packaging or shipment phases, it's possible to cancel or modify an order. If you would like to make changes to an existing order, please contact our Customer Care team. Customer Care is available 24/7 to assist with any changes before the order enters the shipping queue.

Do you offer express shipping?

  • In some cases yes but there will be an upcharge depending on the item please contact info@Dopeangels.com


Do You Offer Product Tracking?

 

  • Yes, We Offer Product Tracking Insert Your Confirmation Or Tracking Number On The Track of Your Order Page On Our Website, and in any case, there's an issue please contact Info@Dopeangels.com.

 

I Submitted The Wrong Address!

  • Mistakes happen! Send us an email as soon as you can at Info@dopeangels.com and we'll be happy to assist you ASAP! 

Do You Ship Worldwide?

For World Wide shipping, we have various warehouses around the World. Unexpected custom and import taxes may apply and is the responsibility of the buyer.

 

My Order Arrived Damaged Or Broken!

  • Whoops, sorry about that! Unfortunately, shipping can get a little rough sometimes, but we'll fix it if you give us the chance! Send us an email at Info@dopeangels.com, tell us what you ordered and your order number and we'll be happy to help you out!

 

My Order Never Arrived!

  • Check your order confirmation email for the tracking number. If that doesn't work, send us an email at info@Dopeangels.com, tell us what you ordered and your order numbers, and we'll help you out!