ClickCease RETURN POLICY– Dope Angels

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RETURN POLICY

7 Day Exchange & Return

Return & Exchange Policy

At Icon Dope Angels, our biggest goal is to make our customers  happy with their new swag.
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order.
If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you! Please note that all electronic items can only be exchanged for store credit only.

Sizing Issues

Be sure to use the sizing or dimension chart on the product's page or email us before placing an order for questions regarding sizing.  -- Exchanges can be easily alleviated this way.

Please check the sizing or dimension charts accordingly as all designers and brands vary in sizing

We do not accept returns due to sizing or dimension related issues, only exchanges for the same product. For Size Exchanges, the customer is responsible for shipping back the product to us.

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a gift certificate sent via email. We CANNOT issue refunds.
  • All returns requests must be received within 7 days* of the date you received your order.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed, un-worn, un-used and all tags must still be attached.
  • Tracking code for your returned package must be provided (it helps us identify which package belongs to you)
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.

Change of Mind

We understand you may want to change or refund your order after your purchase. At DOPE ANGELS, we will gladly help you process any changes or refunds to your order within 2hour of your order placement. Just give us a shout at support@dopeangels.com -----

Shipping Issues

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!  

United States Returns

Returns from the U.S. should be shipped via the United States Postal Service (USPS). Returns shipped with other services than USPS will incur brokerage fees, which may be deducted from your return at the discretion of Dope Angels.

How to Process a Return:

  • Please email the Customer Care team at support@dopeangels.com to alert us that your return is on its way.
  • Please include your Order Number, Item(s) to Return and Reason for the Return in your email.
  • We will provide you the return address by email.
  • You will be responsible for paying your own shipping costs for returning your item. Our free world wide shipping will not be applied to exchanged orders so the customer will also be responsible for the standard shipping costs to ship the package back. Shipping costs are non-refundable.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
  • Please hang on to your tracking number in the event you need to track your package.

International Returns

  • Once your return is received and inspected, we will promptly issue an exchange or store credit for the items that you specify. We will send you an email to notify you that we have received your returned item. If approved, your return or store credit will be processed and credited to the same email and address you used to make the original purchase.
  • Please email the Customer Care team at support@dopeangels.com to raise your return request. 
  • In the email, please include your Order Number, Item(s) to Return and Reason for the Return in your email.
  • We will provide you the return address by email.
  • You will be responsible for paying your own shipping costs for returning your item. Our free world wide shipping will not be applied to exchanged orders so the customer will also be responsible for the standard shipping costs to ship the package back. Shipping costs are non-refundable.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
  • Please hang on to your tracking number in the event you need to track your package.